Customer Success
More than just support – your strategic partner.
The key to success
Customer Success goes beyond traditional support. rmDATA helps you to make full use of the software, optimize processes and work successfully in the long term. The structured approach guarantees you maximum benefit from your investment through proactive support in four phases: strategic introduction, structured onboarding, continuous optimization and long-term partnership.
Our offer
Users increase their productivity through active support, individual assistance and continuous development.
Support for daily challenges
The experts at rmDATA in the regional customer teams are always there to help you.
Optimal use and efficient production
Make the most of the software's capabilities for your tasks and use it to produce efficiently.
Profitable use of innovations
rmDATA quickly communicates ongoing innovations in its software products so that you can use them right away.
Short response times
The rmDATA team provides quick answers to your questions about the software.
Find solutions quickly
The experts at rmDATA ensure that problems relating to products, platforms, and software are solved quickly.
Joint development of optimal solutions
The support staff work with you to solve tricky challenges using the software.
Get in touch
Arrange your free consultation today and find out how professional support can help you achieve your goals faster.
Your advantages
As a customer, you benefit from these advantages of the Customer Success Process at rmDATA:
Security and Tust
You receive reliable support at all times for stress-free completion of your tasks.
Competence & efficiency
You make optimal use of the rmDATA software and master all its functions.
Partnership & sustainability
rmDATA is more than just a provider; it is your long-term partner with powerful comprehensive solutions.
Relief & Time Savings
Less effort is required thanks to optimized software and customized adaptations.
Your path with rmDATA - The Customer Success Process
The Customer Success Process ensures that you use rmDATA software optimally and optimize it continuously.
Onboarding
Quick start with personalized introduction: Access to the customer portal—here you have all resources at a glance, with videos that let you learn at your own pace
Activation
Make optimal use of the software, receive personalized support, and successfully apply the software on a daily basis
Optimization
Measure success and receive regular recommendations, learn about new features and best practices, optimization potential, and scalable solutions for your growth
Success stories - How do other companies benefit from Customer Success?
Read how other companies have been able to increase their success with rmDATA and what specific advantages they have gained from Customer Success.
